Refund policy

We offer refunds and/or exchanges within the first 30 days of your purchase. If 30 days have passed since the date of your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition in which you received it.
• The item must be in the original packaging.
• To complete the return, we require a receipt or proof of purchase.
• We only offer refunds for items sold at normal price, sale items cannot be returned.
• If the item in question is marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange something for an identical item, send us an email to contacto@vinogrande.pt.