Refund policy

Returns and Refunds Policy – Vinogrande You may return any product under the following conditions: - You notify us of the return within 14 days of receiving your order. - The product is unopened, intact and in perfect condition. - Wine is a sensitive food product: we cannot accept returns of opened bottles or bottles damaged by improper storage. How to request a return: 1. Email geral@vinogrande.pt or contact us on WhatsApp with your order number. 2. We will review your request and let you know the shipping or collection method. 3. Once the item has been received and checked, we will issue a refund or exchange within 14 working days, using the original payment method. Manufacturing defects are resolved at no cost to the customer. Return shipping costs for a change of mind are borne by the customer, unless the error was ours. Questions: geral@vinogrande.pt / WhatsApp.